Transforming the First 90 Days to Reimagine Performance Development

Transforming the First 90 Days to Reimagine Performance Development

Director of Learning & Development at Intuit Inc., Don Yager, presents on challenges such as curriculum for care agents primarily instructor-led, and learner experience primarily lecture and watching. Also what happens underperforming agents, the future state of L&D, root cause analysis, the E2E performance-based training model, and the importance of re-engineering.


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