March 26 - 27, 2019 | Argonaut Hotel, San Francisco, CA

Learner as Customer: Implications and Opportunities for Corporate Learning Functions

Jack Wilson of Cisco Systems explains how Customer Experience combined with Learning and Development equate to the "Learner Experience," which offers four key principles: Aspirational Learner Experience, Personas, Learner Experience Touch Point Model and Learner Experience Measurement.

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